DRIVER CONDUCT.
By having a driver account under Ugozip, you will abide by our Driver conduct:
3.1 You will respect all customers, irrespective of race, ethnicity, age, gender, sexual orientation, religion, etc.
3.2 You will arrive on time, as traffic and road conditions allow, at the pickup location.
3.3 You will take good care of customer vehicles and will only touch parts of the vehicle that are necessary to drive.
3.4 Before and after the ride, you will take photos of the front, back, and both sides of the customer’s vehicle and transfer all photos to Ugozip immediately after the ride ends. Drivers will not be paid for the ride without sending the photos.
3.5 You will not post any information of specific rides and customers on any social media or any publicly accessible means in any format.
3.6 For safety reasons, you may install a dash camera on the customer’s vehicle for the duration of the ride, only if customer consents. In this case, the dash cam should be placed on top of the dashboard and should not harm customer’s vehicle when it is removed.
3.7 You will ask the customer if there are anything in particular you should know about the vehicle before starting the ride.
3.8 Before driving, you will inspect the basic features of the vehicle, such as the steering wheel, turn signal lights, brakes, tires, wipers, and other additional features, if needed. Drivers should adjust the driver’s seat, the rear-view mirror and both side mirrors in order to secure proper vision during the ride.
3.9 You will not ask customers any personal or private questions.
3.10 You will not contact the customer for any personal reasons after the ride ends.
3.11 Upon arrival at the pickup location, you will call the customer to locate the customer and get the car key.
3.12 Upon arrival at the customer’s destination, you will park the vehicle wherever the customer requests and take photos of all four sides of the vehicle. If the vehicle is parked inside a garage, you will park the vehicle at a place where you can take photos of all four sides of the vehicle, such as the street or curbside, the driveway, etc., then park the vehicle inside the garage to complete the ride.
3.13 You may chat with the customer or any other passengers in the vehicle, but will not comment on or ask any questions regarding their private lives, including but not limited to marital status, family or private issues, and appearance.
3.14 You will never drive under the influence of alcohol or drugs.
3.15 You will delete all photos of customer’s vehicle after you submit them to Ugozip.
CUSTOMER CONDUCT.
4.1 You will respect your Driver, irrespective of race, ethnicity, age, gender, sexual orientation, religion, etc.
4.2 You will appear at the reserved pickup location on time.
4.3 You will agree that your Driver will take photos of all four (4) sides of your vehicle before and after the ride and the company will submit the photos to its insurance carrier in case of any car damage claims.
4.4 For safety reasons, you will agree that your Driver may install a dash camera on your vehicle’s dashboard. In any case, the installation will not damage your car.
4.5 You will agree to provide your Driver with information about your vehicle, such as location of all the necessary switches and conditions of specific equipment, and other safety-related issues.
4.6 You will agree that Driver will adjust driver seat, rearview mirror, and both side mirrors in order to secure proper vision during the ride.
4.7 You will not contact the Driver for any personal reasons after the ride.
4.8 You will not ask your Driver to drive your car outside of Ugozip’s platform. Personal hiring without Ugozip’s engagement will not be covered by our insurance, and any consequences of such hiring will be your sole responsibility. You will admit such hiring will result in denial of your future service request on Ugozip and that Driver will be deactivated permanently.
4.9 When Driver calls to locate you and your car at the pickup location, you will agree to answer the call and give your driver information where the Driver can meet you. When you meet your Driver, you will agree to hand over your car key and give necessary instruction about your car.
4.10 Upon arrival at your destination, you will agree to instruct your Driver where to park your car. You will agree to your Driver taking photos of all four (4) sides of your car for safety and insurance purposes.
4.11 You will agree that Ugozip will communicate with you through email or by phone.